Shipping & FAQ

Shipping Information

Where do you ship from?
Our plants ship from China.

How long does order preparation take?
Orders are normally prepared within 1–3 business days, excluding weekends and public holidays.

How long does delivery take?
Estimated delivery to supported U.S. addresses is 2–7 business days after dispatch. Processing time is additional. Delivery estimates are not guaranteed and may be affected by customs clearance, weather, holidays, or carrier delays.

How much does shipping cost?
Standard shipping is $6.99 for orders under $69. Orders with a merchandise subtotal of $69 or more after discounts qualify for free standard shipping. Applicable shipping charges are displayed at checkout.

Does my plant come with a pot?
Yes. Plants ship in standard nursery pots. Decorative planters shown in photographs are not included unless specifically stated in the product description. Nursery pot colors and styles may vary.

Frequently Asked Questions

Will my plant look exactly like the photo?
Each plant is unique. Color, shape, and size may vary naturally with the season, growing conditions, and individual plant.

What should I do when my plant arrives?
Carefully unpack your plant and check its condition. Visit our Plant Care page for guidance on light, watering, and settling your plant into its new home.

What if my plant arrives damaged?
Please contact us through our Contact Us page as soon as possible. Include your order number and clear photos of the plant, packaging, and shipping label so we can review the issue and help.

What if my package is delayed?
Please check any tracking information provided for your order. If you need further assistance, contact us with your order number.

Can I change my delivery address?
Please contact us as soon as possible. We will check whether an address change is still possible. Changes cannot be guaranteed once an order has been dispatched.